Learning built for the floor, not the boardroom.
Jessica leads the Ocean Basket Academy, supporting learning across more than 135 franchised restaurants and a crew of over 3,000 people — most of them deskless, many learning in a second or third language.
With a background in education and adult learning, she has spent the last few years moving the Academy from course delivery to a frontline capability system: learning pushed straight to people's phones, designed backwards from the behaviour the business needs, and carried into every restaurant by its managers.
Her perspective stays grounded in the realities of hospitality — fast shifts, operational pressure, data costs, connectivity — and in one simple test: can somebody do the job well, under pressure, consistently?
How capability actually gets built
The 70:20:10 model, in practice. Select a share to see what it looks like on a shift.
Learning by doing
Stretch shifts, live service pressure and real operational problems. The floor is where most capability is actually built.
Learning through others
Coaching from managers, peer feedback, and time spent watching how the best teams run a shift.
Formal training
Structured courses, masterclasses and pathways that give the other 90% a solid foundation to build on.
Book Jessica for your next event
- Keynotes
- Panels
- Case studies
- Press comment
Johannesburg, South Africa
Email to book